Manuel Buenrostro is a seasoned customer experience professional with over 20 years of experience in the IT consulting and services sector. They have held various leadership roles at Cisco, where they managed teams to optimize service delivery and secure multi-million dollar contracts across Latin America and the Caribbean. Manuel’s innovative strategies in customer engagement and crisis management have significantly enhanced client loyalty and business growth. They hold a Bachelor's degree in Computer Systems Engineering and a graduate degree in System, Networking, and LAN/WAN Management from Tecnológico de Monterrey, and are currently pursuing a Master of Science in Cybersecurity at the Georgia Institute of Technology.
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