Marcelo Demello is an experienced Technical Support Manager currently serving as the Leader of Customer Delivery in Enterprise Networking at Cisco since 2022. They have a robust background in the computer networking industry, with previous roles at IBM and multiple positions at Cisco Systems, including Manager of Technical Support. Marcelo holds several technical certifications, including CCNA and CCNP from the Oxford Institute of Technology, and a Project Management Certificate from the University of California, Irvine. They are currently pursuing a Bachelor's degree in Mathematics from Brazil.
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