Paul Flanagan is a Sr. Services Manager and Client Relationship Specialist at Cisco, where they have worked since 2017. Previously, they held roles as a Sr. Technical Marketing Engineer, Sr. Escalation Engineer Team Lead, and Sr. Member of Technical Staff at various technology companies. Paul has a Bachelor's degree in Cybersecurity from Champlain College and is currently pursuing a Master's degree in Technology Leadership at Purdue University. Their extensive expertise includes managing customer relationships and delivering technical support in the managed service industry, particularly focusing on Healthcare, Insurance, and Industrial sectors.
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