Paul Nelson is a Senior Manager at Cisco Managed Services, where they lead the Americas Customer Engagement Team and are responsible for driving $100 million in annual renewal revenue. With a strategic focus on customer experience and value delivery, Paul has overseen relationships with Cisco's top strategic customers, ensuring exceptional service and fostering continuous improvement. Previously, Paul held various technical and managerial roles at companies such as NetApp, Fidelity Investments, and Burroughs & Chapin Company. They earned both an Associate of Arts and a Bachelor of Arts from Ohio Valley University between 1990 and 1994.
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