Phil Zhang has a diverse background in customer support and technical operations, with significant experience across multiple companies. Previously served as a Customer Support Engineer at Liferay, Inc., supporting enterprise clients in Australia and New Zealand, while also contributing to product documentation and standard operating procedures. Worked as a Customer Service Training Intern at Tooty Inc. and as a Service Desk Technician at Moody Bible Institute, supporting faculty and staff with technical solutions. Currently, Phil Zhang holds the position of High Touch Operation Manager Lead and Customer Operation Manager at Cisco, overseeing a global technical support team. Additional experience includes working as a Configuration Management Specialist at Dell, focusing on product launches and marketing strategies. Phil Zhang earned a Master of Arts in Ministry Leadership from Moody Bible Institute and a Bachelor’s degree in Computer Science from Putian University.
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