Thibault Malbreil currently serves as a Team Leader in Customer Operations at Octopus Energy, focusing on creating a supportive environment for autonomous teams engaging with clients. Previous roles at Octopus Energy include Lead Onboarding & Formation, where Thibault redefined integration and skill development for operational teams, and Customer Success Specialist, emphasizing customer relations and accessibility to green energy. Additional experiences include marketing communication responsibilities at LaboClean Nord and Change Manager Junior at Worldline, as well as various positions in communication and marketing within travel and cycling-related organizations. Thibault holds a Master's degree in Marketing and Digital Communication from Esupcom and a Master’s in Journalism from ISFJ, complemented by a Bachelor's degree in Psychology from Université Toulouse - Jean Jaurès.
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