Ralph Herbst is an experienced Product Manager currently with Cisco, where Ralph is part of the Customer Experience Product Management team since July 2019. Prior to this role, Ralph served as a Product Manager at Cisco Systems from November 2010 to December 2018, focusing on capabilities for Smart Net Total Care, Partner Support Service, and Smart Care offerings, also utilizing SAFe methodology for release planning. Ralph has a diverse background, having worked as a Collaborative Services Program Manager on a contract basis at Cisco, and as Director of Customer Service at Data Robotics, where Ralph established operations during the company’s initial growth phase. Earlier roles include Project Manager at Kontron America and various engineering and management positions at Acer America Corp, where Ralph held significant responsibilities in customer service and engineering. Ralph holds a certification in Electromechanical Technology from the San Jose Regional Vocational Center.
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