Amy Gorham

Amy Gorham serves as the VP of Global Customer Experience at Cision, where responsibilities include leading a comprehensive transformation in customer experience, achieving a 20% increase in satisfaction scores and a 15% reduction in churn through targeted retention strategies. As a member of the ChurnZero Advisory Board since January 2024, Amy contributes expertise in customer success and implementation. Previously, at ADP, a leading global technology company, multiple leadership roles were held, including Senior Client Service Manager for National Accounts and Major Accounts, where Amy managed global teams and enhanced customer service support. Early career experience includes a project management role at U.S. Cellular. Amy holds a Bachelor of Arts in Business Communication and Organizational Leadership from DePaul University.