Andy Echague is a seasoned technical support professional with over a decade of experience, currently serving as a Technical Support Manager at Cision since January 2012. In this role, Andy leads a team of 12 support specialists, focusing on enhancing customer experiences through effective operations management, performance goal setting, and the implementation of best practices. Prior to this, Andy held the position of Implementation Consultant Level III, where responsibilities included guiding new customers through onboarding and conducting training sessions to ensure the successful adoption of the platform. Earlier experience at CDK Global as a Customer Services Representative Level II involved responding to customer inquiries and troubleshooting technical issues.
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