Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world. Our deep expertise, exclusive data partnerships, and award-winning brands and products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.  

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Cision

Cision's headquarters in Chicago, IL, United States

This department focuses on assisting customers with inquiries, technical issues, and product-related support.

Customer Support Services

The Sales and Account Management team at Cision is responsible for driving revenue growth by acquiring new clients and nurturing existing relationships. This diverse group of professionals, including account executives, managers, and client success specialists, focuses on understanding client needs, delivering tailored solutions, and ensuring customer satisfaction. Their efforts are instrumental in helping clients leverage Cision's media intelligence and engagement tools effectively, ultimately enhancing corporate communications and PR strategies.

Sales and Account Management

The Product Development and Design team at Cision focuses on creating innovative tools and solutions that empower PR and communications professionals. This multidisciplinary team collaborates across product management, UX research, and software engineering to design user-centric products, ensuring they meet market demands and enhance user experience. They leverage data insights to guide product strategy and development, driving the evolution of Cision's industry-leading offerings in consumer and media intelligence.

Product Development and Design

The Data Analysis and Insights team at Cision plays a crucial role in leveraging data to generate actionable insights for clients. Comprising a diverse group of analysts and data scientists, the team conducts in-depth research, analyzes media trends, and evaluates communication effectiveness, helping organizations make informed decisions and enhance their PR and marketing strategies. By utilizing advanced analytics and a wealth of exclusive industry data, the team supports Cision's mission to empower clients in a data-driven landscape.

Data Analysis and Insights

This department is responsible for managing client relationships and ensuring customer satisfaction through effective account handling and strategic sales efforts.

Account Management

The Customer Operations and Support team at Cision is dedicated to ensuring an exceptional experience for clients by providing comprehensive assistance with product usage, account management, and service inquiries. This team focuses on relationship management and proactive support, guiding customers through their engagement with Cision's media intelligence solutions to maximize their value. By leveraging their expertise, team members ensure that clients receive timely solutions and continuous support, thereby fostering long-term partnerships and customer success.

Customer Operations and Support

The Leadership Team at Cision is responsible for shaping the strategic direction and vision of the company, ensuring alignment across various business units and fostering innovation in media intelligence and communication solutions. Comprising executives from diverse functional areas, they collaborate to drive growth, enhance product offerings, and maintain Cision's competitive edge in the market while prioritizing customer success and employee engagement.

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Other teams

Sales and Account Management

Product Development and Design

Data Analysis and Insights

Account Management

Customer Operations and Support

Leadership Team