Dan Serwan

Dan Serwan is an experienced operations and quality assurance professional currently serving as the Inbound Operations Manager at Citadel Credit Union since December 2021. Prior roles include First Party Quality Assurance Manager and Quality Assurance Analyst at MRS BPO, LLC from November 2020 to December 2021, as well as Workforce Manager at the same company from January 2019 to August 2020. Dan also managed a new 46-seat outbound/inbound call center as Call Center Manager at Procom LLC between July 2016 and November 2018. Earlier career highlights include serving as the Marketing Manager at RSVP Delaware from September 2014 to June 2016 and as a Quality Assurance Analyst at CallSource from May 2012 to May 2014. Dan holds a Bachelor's degree in Marketing from Rowan University, completed in 2013.