Shabina Osman

Shabina Osman has a diverse work experience spanning different industries. Shabina began their career in 1999 at the United Kingdom Passport Agency, where they worked as a Query Handler, resolving customer application queries and processing payments for applications.

In 2005, they joined Thomas Cook as a Revenue Management Analyst, where they were responsible for developing pricing and trading strategies to maximize the financial performance of Thomas Cook flight capacity and bed inventory. Shabina worked closely with various teams to ensure appropriate strategies were in place, monitored KPIs and competitor prices, and reviewed intake targets. Shabina also played a key role in the development and implementation of an automated pricing system.

Most recently, Shabina joined CITB in 2020 as a Product & Service Coordinator. No specific details about their role are provided, but as a coordinator, they may be responsible for managing products and services, coordinating with different teams, and ensuring smooth operations.

Overall, Shabina Osman has accumulated valuable experience in customer service, query handling, revenue management, and product coordination throughout their career.

Shabina Osman graduated with a Bachelor of Science degree in Business Studies from Loughborough University in 2004. Before attending university, they completed their GCSEs at Beardwood High School from 1996 to 1998. During the same period, they also studied Advanced GNVQ in Leisure & Tourism at St. Mary's Sixth Form College in Blackburn. Additionally, they completed their A-Levels in English Language at St. Mary's Sixth Form College. In 2023, Shabina obtained the APM Project Fundamentals Qualification from the Scottish Credit and Qualifications Framework Partnership (SCQF Partnership). Shabina achieved this certification three times.