Smera Hussain

Smera Hussain is an experienced professional, currently serving as a Standards and Qualifications Developer at CITB since December 2019, focusing on project management and the development of training standards in collaboration with employer representatives. Previous experience includes a role as a Knowledge and Quality Analyst at Thomas Cook from January 2013 to September 2019, where responsibilities involved enhancing customer experience through quality evaluations, supporting management in optimizing practices, and driving quality management systems. Smera has achieved notable results, such as designing a knowledge tool that delivered significant efficiency savings and co-leading the optimization of customer accounts functions. Smera holds education credentials from Jack Hunt Peterborough, attended from 2003 to 2009.