Alejandro G.

Alejandro G. has extensive experience in project management and operational support, primarily at Citibanamex since August 2009, where roles have included Vice President of Automation & App Support and Vice President BP&A Senior Manager specializing in Service Excellence. Alejandro holds a strong background in program and strategic management within IT projects, utilizing both Waterfall and Agile methodologies, and has a track record of improving operations in the Contact Center and payroll sectors. Previous positions include Marketing and Project Manager at Walmart de México y Centroamérica, and various roles at Televisa SA de CV and the Administración Federal de Servicios Educativos en el DF, SEP, focusing on quality assurance and logistics for live productions. Alejandro's educational qualifications comprise a Master's degree in Administration with a Specialty in High Management from Escuela Bancaria y Comercial, along with a diploma in project and strategic planning management from Universidad Citibanamex, and a degree in Communications and Electronics Engineering from Instituto Politécnico Nacional.