Carlos Andrés Espinoza Salazar

Carlos Andrés Espinoza Salazar currently serves as a Service Manager (AVP) for the Mortgage Portfolio at Citibanamex since August 2023. Prior experience includes a role as a Customer Experience Design Sr Analyst at BBVA en México during a summer MBA internship, where Carlos conducted data analysis to enhance customer experience in the financial sector, researched industry trends, and implemented Agile methodologies. Carlos held previous positions at Coppel S.A. de C.V., managing financial services and overseeing a credit recovery team, and at Grupo PISA, focusing on customer service and system error detection. Carlos holds an MBA from IPADE Business School, along with a master's exchange program in Business & Marketing from MCI and an industrial engineering degree from Tecnológico de Monterrey.