Alexa Lim

Alexa Lim currently serves as a Senior Customer Service Officer at Citi, where responsibilities include managing a portfolio of high-profile clients, leading daily team operations, and ensuring performance metrics are met. Prior experience includes roles at Assent as a Supplier Support Specialist and Supplier Associate, where efforts focused on compliance communication with suppliers, enhancing response rates, and mentoring team members. Earlier experience at EasyParcel involved business development and customer relationship management. Alexa Lim holds a Bachelor's Degree (Hons) in Business Management and Marketing from University of Lincoln, alongside a Bachelor's Degree (Hons) in Business Management and a Diploma of Business from KDU Penang University College. Key achievements include supporting sales initiatives and launching impactful projects to improve efficiency.