Ben Sheerin is an AVP in the Problem Management team at Citi, focusing on driving stability and continuous improvement across critical systems. Having transitioned from desktop support, Ben leverages hands-on technical experience in a strategic role. Their previous experience includes positions at companies like NTT DATA, HCL Technologies, and Amazon Web Services, where they honed their skills in IT support and system analysis. Ben is passionate about learning and contributing to a proactive IT culture while embracing new tools to streamline problem resolution.
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