Benjamin Ibañez is a passionate corporate service leader currently serving as a VP - Senior Service Manager at Citi. With extensive experience managing client portfolios in global banking, they have demonstrated a commitment to leveraging technology and innovation to enhance service delivery. Previously, Benjamin held various roles, including Financial Planning Analyst at Q&M Services and Maintenance and Security Operations Analyst at Accenture. Notably, they have actively driven the adoption of artificial intelligence in their work, focusing on improving efficiency and client satisfaction through training, newsletters, and practical applications. Seeking to blend product strategy with AI-enabled solutions, Benjamin is eager to contribute to transformation initiatives in client service and product development.
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