Bill Jagdev is a Real Time Strategy & Execution Director with extensive experience in Operations, Technology, and Digital Transformation. They have held leadership positions at various companies, including Director at DSG Consulting Ltd from 2017 to 2020, and Director Business Process at Convergys Intelligent Contact from 2013 to 2017. Currently, Bill serves as SVP of Workforce Optimization Dialer and Application Support at Citi. With a background in sales, service, and collections across both national and international landscapes, Bill excels at collaborating with stakeholders to drive change and achieve commercial targets. They are pursuing a DipHE in Business Admin and European Studies at Bradford College.
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