Binoy Thomas

Binoy Thomas is a skilled professional with extensive experience in process improvement and customer experience management within the financial services industry. They served as a VP at Citi, focusing on product strategy and governance in the US Branded Cards segment, and previously held various roles at Barclays, where they significantly improved customer satisfaction and operational efficiency. Binoy's expertise in Lean, Six Sigma, and root cause analysis has driven strategic initiatives that enhanced processes and reduced costs. They currently pursue advanced degrees in Industrial Engineering and Business Administration at The University of Texas at Arlington.