Crystal Marsh is currently the Head of Client Engagement and Communications in Financial Crimes at Citi, where they focus on improving customer experiences through research and analytics. They previously held various roles at Citi, including Senior Vice President and VP Program Manager, overseeing strategic initiatives to enhance customer interactions across multiple channels. Crystal earned their Associate of Science and Bachelor of Science degrees in Business Administration and Operations Management from Remington College-Tampa Campus between 2003 and 2007.
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