Dana Heiferman

Dana Heiferman is a global IT professional with a specialization in ITIL and ServiceNow, currently serving as the Senior Vice President - Problem/Incident Manager. Previously, Dana has held key roles at companies such as Gerdau Long Steel North America and Citi, where they managed vendor relations and implemented cost-saving strategies. Dana's comprehensive skills encompass ServiceNow Administration, release and change management, and documentation management, with a strong track record supporting IT operations and compliance efforts. They began their career as a programmer at Electric Fuels Corporation, where they updated systems in anticipation of the year 2000.