Darryl M. is a Global Lending Operations Training Lead (VP) at Citi, where they lead a geographically dispersed team focused on the design and delivery of learning and development initiatives. Since 2022, Darryl has spearheaded the adoption of the DominKnow One e-learning platform and successfully implemented standardized training processes to enhance training efficiency. Previously, they were an ISG Global Operations Training Partner at Citi, contributing significantly to training infrastructure during a transformative period for the organization. With experience extending back to roles in customer service and management, Darryl has developed a strong foundation in learning and development methodologies throughout their career. Darryl holds a BSc from Dublin City University.
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