Dave Smith is the Operational Sr. Vice President at Citi, bringing over 30 years of experience in Information Technology Management and Business Operations. They have successfully managed all phases of the software life cycle with full budgetary accountability and oversight of large teams and strategic projects within Citi. Previously, Dave held roles such as Sr. Lead Architect for various initiatives, contributing to significant upgrades in contact center solutions and technology stacks. With dual Master's degrees in Computer Software Engineering and a Bachelor's in Computer Science, they have a strong educational foundation to support their expertise in high-volume contact center solutions.
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