Dhruv S. is the Senior Vice President and Head of Digital Servicing Product Analytics for U.S. Personal Banking at Citi, where they deliver insights to optimize digital servicing channels. Dhruv's expertise encompasses channel and journey optimization, customer experience, and big data analytics. Prior to their current role, they held various positions at Citi, including Principal Analyst, Assistant Vice President, and Vice President. Dhruv also gained experience as a Business Analyst and Senior Business Analyst at Mu Sigma and EXL. Currently, they are pursuing an Executive MBA at Texas McCombs School of Business, expected to graduate in 2026.
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