Drucilla Jackson, MBA, CSM is a Vice President and IT Business Program Manager at Citi, where they have held various roles including Global Infrastructure Delivery Manager. With experience as a Contact Center Engineer III and Engineering Manager at GM Financial, Drucilla has demonstrated expertise in IT infrastructure, team building, and management. Currently pursuing a Bachelor of Applied Science in Accounting at the University of Phoenix, Drucilla is also a certified ScrumMaster.
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