Ed Jackson is a Senior Vice President specializing in U.S. Personal Banking Operational Risk Management, with over 20 years of experience in risk, controls, operations, and quality control. Currently overseeing Risk and Control Self Assessments (RCSA) at Citi, Ed has previously held significant roles at JPMorgan Chase & Co. and HSBC, demonstrating expertise in project management and process improvements. Ed holds an MBA in Finance and International Business from Benedictine University and has a Bachelor of Science in Administrative Management from Eastern Illinois University.
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