Heena Prashar

Heena Prashar is an experienced professional with a diverse background in customer service and risk management. Beginning a career as a Customer Service Representative at Convergys India Service in 2015, Heena gained valuable experience in handling customer inquiries for a prominent telecom brand. Moving on to American Express as a Legal Operations Analyst in Information Security, responsibilities included managing third-party operational risk and documenting security measures. Heena further advanced to Citi, taking on the role of AVP in Third Party Risk and Governance, where portfolio management and risk assessments were key functions. A previous tenure at Accenture included various roles in Client Data Protection, where collaborations with senior management were essential for compliance and control requirements. Most recently, at UBS, Heena functions as a TPRM Business Risk Specialist, conducting thorough third-party risk assessments and enhancing compliance efforts across business operations.