Heidi Willox is the Global Operations Head of Trade & Working Capital Loans at Citi, where they leverage extensive experience in strategic leadership within financial services to deliver transformational change and enhance customer experience. Previously, they held various leadership roles at Barclays, including Head of Global KYC Refresh Operations and Head of Loan Servicing Centre, successfully turning around underperforming teams and driving operational improvements. With a background as a Chartered Accountant, they have a proven track record in financial and risk management, and a passion for building high-performing teams. Heidi earned a Bachelor's degree in Combined Honours from the University of Liverpool and is a qualified Chartered Accountant.
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