Jeffrey Velarde

Jeffrey Velarde is currently the Global Workforce Management Director at Citi, where they leverage strong leadership skills and extensive knowledge in Workforce Management, Operations, Finance, and Strategy to drive change through technology and process optimization. Prior to this, they held several senior vice president roles at Citi, focusing on various aspects of Workforce Management, including Back Office operations and Fraud Contact Centers, where they achieved significant financial savings and productivity gains. Jeffrey's career began at Associates First Capital, where they held positions from Real Time Command Center VP to Mail Room Operations Clerk. They are recognized for their strategic thinking and ability to build and manage effective teams.