Joel Zhou is a Senior DevOps/SRE Software Engineer with over 10 years of experience in software development, SRE, and DevOps practices. They have held several key positions, including Tech Lead Analyst at Citi, where they reduced ticket volume significantly while enhancing automation coverage. Previously, at Huawei Consumer Business Group, they implemented deployment automation and ensured service reliability in a dual-cloud infrastructure. Joel holds a Master's degree in Business Information Systems from University College Cork and a postgraduate qualification in Data Science from Technological University Dublin.
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