John Wallace

John Wallace is the Head of Productivity and Expense Optimization at Citi, where they focus on enhancing operational efficiency within the US Consumer Bank. With a robust background in management consulting, product management, and corporate finance, they have successfully led initiatives that optimize business processes and improve client experiences. Previously, as a Vice President and Lead Product Manager, John redesigned digital onboarding for institutional clients, significantly reducing onboarding time and increasing client satisfaction. They hold a Bachelor's Degree in Mechanical Engineering from Villanova University and a Certificate in Data Science from Metis.