Jonathan Lapoff

Jonathan Lapoff is the Global Head of the Service Management Office at Citi, where they oversee the Incident, Problem, Change, Knowledge, Request, and Reporting processes. Their career at Citi began in 2009, during which they held various senior roles, including Global IT Change Management Head and Americas Service Management Head, leading initiatives that resulted in significant operational improvements and cost savings. Jonathan currently pursues a B.S. in Information Systems at Marist College and previously obtained an M.S. in Information Systems from Stevens Institute of Technology. They also served as IT Support Coordinator at Rhinebeck Bank from 2000 to 2005.