Julia Lyak

Julia Lyak is the VP of Customer Service Operations, Risk & Controls, and the Quality & Training Unit Head at Citibank. They began their career at Citi in 2012 as an Operations & Technology management associate, leading various development initiatives and later managing risk and controls, quality, and training. Julia's tenure includes significant achievements in complaint team capacity release and customer satisfaction improvements. They also held roles at МТС and VTB prior to their current position.