Laura Kapala is a seasoned professional with extensive experience in relationship management and client services within the financial sector. They began their career at Citibank as a Vice President and Regional Service Manager from 1985 to 1995, leading a regional service team and servicing global corporate clients. After a brief role as a Quality Assurance Consultant at First Chicago Bank & Trust in 1995-1996, Laura returned to Citi in 2002 as a Director and Solution Sales Manager, focusing on global sales and relationship management in the insurance and healthcare industries. Currently, they serve as the Director at Citi Treasury & Trade Solutions, continuing to leverage their expertise in client satisfaction and cash management services.
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