Leonardo Rozas is an accomplished Systems Engineer with over 28 years of experience, including 16 years in multinational companies. Currently serving as an Apps Support Sr Analyst and AVP at Citi, they hold an ITIL® 4 Foundation Certificate in IT Service Management and excel in IT Operations and Production Support for mission-critical systems. Previously, Rozas has led various roles, including Project Manager at Santander Chile and Systems Analyst positions at several prominent firms, demonstrating a strong capability in project management, people management, and the enhancement of IT service processes. They are recognized for their effective communication and leadership in driving team performance and operational excellence.
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