Matt L. is a Product Design Leader with a robust background in product design, product management, AI, and automation. Currently serving as the VP of UX Strategy and Service Design at Citi, Matt collaborates with cross-functional teams to create user-centric solutions that align with business goals. Previously, they held roles at Northwestern Mutual, Charles Schwab, and JPMorgan Chase, focusing on enhancing customer experiences and achieving measurable results. Fluent in French and English, Matt is also a dedicated Foster Volunteer at Golden Retriever Rescue of North Texas and proudly identifies as a Neurodivergent American who grew up in Europe.
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