Michelle Eisenhardt is the Director of Risk Identification and Global Head of Operational Risk Capabilities at Citi, where they lead a global team dedicated to managing financial and non-financial risks. With over 13 years of experience at Citi, Michelle has successfully implemented multiple risk programs and significantly improved risk measurement metrics. Prior to Citi, they held senior positions at KeyCorp and Charter One Bank, where they focused on compliance, operational risk, and information security. Michelle holds a Bachelor of Science in Criminal Justice from Ashland University.
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