Murilo Murrer is a seasoned executive with over 25 years of experience in customer service and financial services, currently serving as Vice President of Customer Service at Citi. Murilo has held various leadership positions, including Planning Manager and Superintendente de Customer Services at Citi, where they managed large teams and implemented strategic initiatives to enhance customer satisfaction. Additionally, Murilo's background includes roles at companies such as Itaú Unibanco and Telefónica, focusing on operations, quality improvement, and customer experience. Murilo holds an MBA in Gestão Empresarial from Fundação Getulio Vargas and a degree in Administração de Empresas from Fundação Armando Alvares Penteado.
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