Pascal Bolduc is currently the Business Process Re-engineering Sr. Lead (SVP) at Citi, where they focus on enhancing client experiences through strategic process management. Previously, Pascal served as a Business Process Engineer Manager and Customer Service Manager at Citi, demonstrating a strong ability to improve operational efficiency and client satisfaction across various functions. With a diverse background that includes roles in IT, marketing, and customer service within the telecom and financial services industries, Pascal has consistently delivered impactful solutions and led significant cost-saving initiatives. Pascal holds a Bachelor of Business Administration in Management Information Systems from Université Laval and an MBA in Marketing from the University of Maryland.
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