Paul Serrano has a diverse background in business operations and workforce management, currently serving as VP for APAC WFM at Citi. They have extensive experience in real-time planning, incident management, and capacity analysis, having previously held various roles including Workforce Manager and Intraday Supervisor at Convergys. Paul began their career as Head Service Crew at Cindys Restaurant and Bakeshop and has a solid educational foundation with degrees from AMA University and Bulacan State University.
This person is not in any teams
This person is not in any offices