Poonam Dhingra

Poonam Dhingra has extensive experience in operations, project management, and compliance within the financial services sector. Beginning a career as a Software Trainer at Aptech, Poonam progressed to roles such as Database Administrator and Team Leader at the National Institute of Information Technology. Significant contributions at American Express included serving as a Master Analyst, Department PMO, and Global Quality Control Manager, where Poonam led large teams in monitoring operations and improving customer satisfaction metrics. Currently, Poonam serves as Vice President of Independent Compliance Risk Management at Citi, overseeing compliance and operational efficiency initiatives.