Richard Litvack is an award-winning Client Experience Executive and General Manager with over 19 years of expertise in operations and customer experience transformation. Having directed operations at major companies such as Bell and Citigroup, Richard successfully led initiatives that reduced customer complaints by 20% and achieved significant annual savings. Currently, they serve as the Director of Customer Experience at Citigroup, where they focus on enhancing the customer journey for over 100 million clients in North America. Richard holds an MBA from Queen's University and has consistently demonstrated a commitment to operational excellence and team leadership.
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