Robert Perales is an Executive Risk Management and Operations Leader specializing in strategic compliance with over 20 years of experience in complex financial services environments. Currently serving as the North American Head of Client Service for Commercial Banking at Citi, Robert has a proven record of implementing governance frameworks and optimizing operations. Previously, as a Managing Director at JPMorgan Chase & Co., Robert managed extensive teams and budgets, achieving significant cost savings and maintaining a 100% clean audit record. Their leadership in process redesign has notably enhanced customer experience and operational efficiency across various roles in multiple industries.
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