Sandra E. Layer Colón CCFP

Sandra E. Layer Colón is a risk management and collections executive with over 25 years of experience in call center management, data analytics, and compliance. They are currently the Vice President of Bilingual Manual Payment Processing Control Governance at Citi, where they lead cross-functional teams and implement risk management procedures. Previously, Sandra held leadership roles at Citifinancial, Doral Bank, and Santander Consumer USA, where they developed and optimized collection strategies, enhancing operational efficiencies and compliance levels. Fluent in both English and Spanish, they are recognized for their strong communication and leadership skills in the financial services industry.