Simon Thornton is an experienced contact centre manager currently serving as the Vice President at Citi, specializing in digital client support transformation in EMEA. Simon has previously held roles such as Head of EMEA Digital Client Support Transformation at Citi and Customer Operations Manager at Interaction, managing teams across various sectors including finance, technology, insurance, and pharma. With a focus on personal and professional growth, Simon has developed a comprehensive skill set in team management and business process implementation. Simon holds a Master’s Degree in Strategic Contact Centre Management, in addition to other diplomas in marketing and leisure management.
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