Stephen Shannon, MBA, CSM®, CSPO®, is a talented business leader with over 10 years of experience in managing resources and operations to enhance efficiency and minimize losses. Currently a Sr. Program Manager at Citi, they previously served as an Operations Manager at Bell Technical Solutions, where they led a team of over 25 technicians and developed key performance indicators. Stephen holds an MBA from Wilfrid Laurier University and has a strategic mindset focused on productivity and process improvements, demonstrating strong leadership and a commitment to coaching and mentoring teams for high performance.
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