Tony Cooper is an experienced operations leader with a strong background in financial services, currently serving as Senior Vice President Operations and Group Manager at Citi since July 2022, where responsibilities include leading operational processes for Credit Card Non-Fraud Disputes, Account Maintenance, and Payment Investigations. Previously, Tony held various leadership roles at J. P. Morgan Chase & Co., including Senior Operations Leader and Vice President, where significant contributions included site leadership for a large inbound customer service contact center and improving employee retention. Additionally, Tony served as Director at USAA, overseeing teams responsible for processing disputes and ensuring compliance with regulatory standards. Tony holds a Bachelor's degree in Finance from Temple University.
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