Veronica McCroy

Veronica McCroy is a human services professional with over 20 years of experience in operational excellence and quality assurance. Previously, they held roles such as Senior Talent Development Designer and Collections Supervisor at Kohl's Operation Center, where they drove significant revenue and improved team performance. Most recently, they served as Vice President Quality Senior Manager at Citi and are pursuing a degree in Human Services at Walden University, maintaining a 3.77 GPA. Their leadership skills and ability to enhance operational efficiency have consistently contributed to team success and growth.