Wendy Lodder

Wendy Lodder is currently the Service Delivery Manager for Cards at Citi, where they manage an outsourced relationship and operations for a multi-site Contact Centre. Wendy has extensive experience in operational and contact centre management, as well as project management and contract negotiation. They previously served as a Contact Centre Manager at Construction Skills and held various roles at Thomas Cook, including IT Customer Services Manager and Program Office Support. Wendy's career began as a Customer Specialist at Pearl, where they provided project management support for a customer experience program.